Groow - Data Policy

This Policy describes the information we process to support our application. You can find additional tools and information in the Help & Support.

1. COLLECTION OF INFORMATION

The personal information that we may collect about you broadly falls into the following categories:

1.1 Information you provide to us

If you are a representative or employee of any Buyer or Seller or a sole trader Buyer or Seller:

• you will be asked to provide certain contact information that is necessary for the registering for a Platform account on behalf of a Buyer or Seller, including business name, address, phone number, email address, business category and website;
• you will be asked to provide certain identity information such as any utility bill or GST registration;
• if you are a Seller we will also ask you to provide details about the goods and products that you intend to sell via the Platform;
• if you are a Buyer we will also ask you to provide details or preferences about the goods and products that you may be interested in buying via the Platform and any details or preferences relevant to your purchases;
• if you successfully create account, in addition to the information mentioned above, we may also collect your requests, product photos, names and profile photos, and posts or comments made by other users of the Platform;

Information you submit to the Platform for publication may be made publicly available on the Platform and therefore accessible by any internet user. You should exercise caution when deciding what information you submit to us for publication.

1.2 Information that we collect automatically

If you contact us (such as via telephone or email), we may record a copy of your correspondence and may ask for additional information to verify your identity.

We will collect details of user activities and interactions on the Platform including information relating to the types and specifications of the products and services purchased, pricing.

From time to time, we may also collect information about the existing and prospective users, during or in connection with trade shows, industry events and/or other functions. Including representative contact names, addresses, phone numbers, fax numbers and email addresses.

2. USE OF PERSONAL INFORMATION

We collect and use your personal information for the following purposes:

• verifying your identity and conducting security and for verifying your business;
• verifying your eligibility to register as a Platform user in accordance with our Terms of Use;
• providing users with customer service support; responding to queries, feedback, and managing claims and/or disputes;
• assessing and monitoring account security.
• personalizing our marketing and communications with you based on your browsing records, and your order history;
• performing research or statistical analysis in order to improve the content and layout of the Platform, and to improve the product offerings and services including, for example, using anonymized data for machine learning purposes;
• identifying, developing and marketing and advertising products and services that we believe you will value, including across browsers and devices, in accordance with applicable laws.
• if you are a Buyer, we will share details of the last viewed products on the Platform to enable Sellers to contact you with details of products and/or services that might interest you.

We may also use your personal information for other purposes that are not incompatible with the purposes we have disclosed to you (such as archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes) if and where this is permitted by applicable data protection laws.

3. DISCLOSURE OR SHARING OF PERSONAL INFORMATION

We may disclose (or provide access to) personal information to the following categories of recipients:

Other Platform Users where necessary in connection with the facilitation of purchases and communications made between you and the other users.

• ur business partners (for example, in order for them to provide you with discounts or offers that may interest you);
• cloud computing service providers to provide cloud storage services;
• customer service providers to provide after-sale services;
• risk control service providers to assess the security of users' accounts;

To our professional advisers, law enforcement agencies, insurers, government and regulatory and other organizations where we believe it is necessary to comply with applicable laws or to exercise, establish or defend our legal rights or protect your vital interests or those of any other person, we may also disclose and transfer your personal information or as otherwise required or permitted by applicable laws.

To an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Policy.

4. RETENTION

We retain your personal information as long as we have an ongoing legitimate business need to do so for example to provide services or products to you, or as required or permitted by applicable laws, such as tax and accounting laws.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

5. CHANGES TO THIS DATA POLICY

We may update this Data Policy from time to time in response to changing legal, technical or business developments. When we update our Data Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Data Policy changes if and where this is required by applicable data protection laws. Any changes to this Privacy Policy will be communicated by us posting an amended Data Policy on the Platform. Once posted on the Platform, the new Data Policy will be effective immediately.

6. HOW TO CONTACT US

If you have any requests, questions or concerns about our use of your personal information and this Privacy Policy, please contact us at help@groow.biz